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Importing attachments to Jira Cloud using Import tool

There seems to be no easy way to do this. Tried Dropbox--you get files attached, but they only contain a bunch of HTML with references to the Dropbox URL. Jira Support says this is because login credentials cannot be provided by the importer. In fact, this is a severe limitation of the importer. Because of this, I can't use SharePoint either--we can never access SharePoint without credentials. Why would anyone have a public site without security to put their files in? They also suggest an open server that doesn't need login credentials. No can do. Support suggested I use RESTful API, which is a whole new can of worms. 

We converted from another ALM tool, not a very common one, and using the CSV importer, combined with some direct access to the old tool's database, and code, have been able to import everything we want--except attachments.

There should be many users that have worked on this issue. How did you end up doing it? Besides REST API? What about those Dropbox-Jira integration plugins?


Hey Steve, 

I am actually working on a migration myself at the moment. I ended up using ngrok to help facilitate this. 

I've got a mac, so I have a built in web server located at /Library/WebServer/Documents. I created a new directory called attachments and then store my specific directories underneath there. 

Screen Shot 2019-08-16 at 8.41.41 AM.png

From that point, I start up ngrok using the command ngrok http 80.

Screen Shot 2019-08-16 at 8.42.33 AM.png

and I can access attachments through that URL. For example, when I access the URL, I can get yo my test file ( I have shut off my ngrok at the time of the posting, so the URL will not work anymore). 


Screen Shot 2019-08-16 at 8.45.47 AM.png

As long as I place the URL in my import file, Atlassian Cloud can access my attachments. I only enable ngrok for as long as I need to upload the files. It has worked for me fairly well. 

Hopefully this helps!




Erica Moss Community Manager Sep 09, 2019

@Steve Mandeli Hey, Steve! Welcome to the Atlassian Community. 😄 I'm going to move this to the Jira collection, so that you can get more insights from members there.


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