How to implement issue reminder in Jira

[Syed Wahiduzzaman]

I have a service desk project where user create change request. while creating the request he set a start time for that task which might be at midnight. now i like to set a reminder before that start time so that my service desk team will be notify to start the task. how i can do this?

Regards

Wahid

[Gezim Shehu [Communardo]]

Either by Automation (which would need events to trigger) or by using Escalation Services (ScriptRunner) which runs on a CRON or Hour frequency.