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How to implement issue reminder in Jira

I have a service desk project where user create change request. while creating the request he set a start time for that task which might be at midnight. now i like to set a reminder before that start time so that my service desk team will be notify to start the task. how i can do this?

 

Regards

Wahid

1 comment

Gezim Shehu [Communardo]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 25, 2018

Either by Automation (which would need events to trigger) or by using Escalation Services (ScriptRunner) which runs on a CRON or Hour frequency.

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