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How to implement issue reminder in Jira

I have a service desk project where user create change request. while creating the request he set a start time for that task which might be at midnight. now i like to set a reminder before that start time so that my service desk team will be notify to start the task. how i can do this?

 

Regards

Wahid

1 comment

Either by Automation (which would need events to trigger) or by using Escalation Services (ScriptRunner) which runs on a CRON or Hour frequency.

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