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How to Enable a User that has disabled user status on Jira Cloud?

How do you enable a user that has been disabled in Jira Cloud?


Scott Theus Community Leader Feb 27, 2019

Hi @Alex Yee ,

Do you have site-admin access? If not you will need to ask your site admin to reactivate the user. Here are the steps:

  • Click the icon in the bottom left corner that looks like a square of 9 dots.
  • Select Site Administration
  • Find the user in question
  • Click "Grant Site Access"

Hope this helps, 



Hi @Scott Theus,

Thank you for your reply and help.  I do have site-admin access. The "Grant Site Access" button is grayed out. I opened JST-455634 to track this issue. Could it be a bug?

thank you again.


Did you find a solution to your problem?  I'm having a similar problem with my Jira Cloud users too.

Yes. Hope it'll help you out.

To reactivate an user, you'll need to access Then from there, find the Manage accounts section, like this:

Search for user account, click on Edit options and, from there, you'll be able to activate.

Perfect!  That worked for me. 

Thank you for your help.

You're welcome. Glad it worked out.


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