I manage Jira for a large org and we have Cloud (1800 users), Data Center (8000), and Server (10k+). We have a team of 6 people that manages support, infrastructure (AWS), upgrades, and migrations. Obviously that don't scale well and makes us a potential blocker for the very teams we want to help. In the past we've allowed a large number of Jira admins from other teams in order to enable self-service, but those admins haven't always made good choices about customization and it's led to a bit of a mess.
I'd like to hear how other admins handle this. Cloud has of course added self-service projects, but I'm not convinced those are 100% fully baked just yet, especially with regard to the central admin team's visibility into them.
Some things we've done recently:
What great ideas do you have?