How do I assign a specific Customer Request Type to a Service Desk Agent by default? I actually can do through workflow, but all request types are assigned to only one issue types and one workflow, but i have total 24 customer request types in IT project portal.
When someone goes thru the portal and selects hardware or software request procurement tickets it goes unassigned into our IT queue and then our triager sometimes assigns it to a technican inadvertently and causes unneeded delay.
Can we auto-assign hardware tickets to XXX and auto-assign software tickets to YYY?
We are using Service Desk 3.2.7 (Server). Could anyone please suggest on this ?
Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events