Hello! I'm new to using JQL and I'm trying to build out queues for ServiceDesk. Couple of questions for the community:
1. Are there good resources for learning JQL? I've read some of the articles but have not had luck so far in creating a good statement.
2. My goal with queues is to create queues either by the Group or the Request Type. We created a bunch of request types and then put them in groups for the Portal. Any suggestions on how this can be accomplished?
Thank you! Danielle
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