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I'm running into some issues with how the emails are sent to customers from JIRA and setting it as potentially suspicious and sending as the user who made the comment or change. I thought I had it resolved because I had set all settings to not include that but I did a test with a customer yesterday and it is showing again. See attached. I'm at a loss because this is over writing our outlook so if you start typing an end users name it shows up the jira address.