Is there any way to Automate ticket to go back to previous status Based on the certain JQL conditions.
My Requirement,
Go to previous status if the Action Reporter was X-User
I have seen "Return to Previous Status" post function, Is there any way to check whether the ACTION REPORTER.
I only want to put the previous status back only for particular user's actions.
Please Advise, Thanks
Madhu
Hi @Madhu Reddy
To confirm your use case, and add onto what @Vikrant Yadav suggests, do you want to take into account who did the transition?
If so, please consider adding a condition to check the {{initiator}} relative to the {{issue.reporter}}
{{initiator}} is the person/user who performed the event that triggered your rule (i.e. Transition the issue).
Best regards,
Bill