Hi Atlassian community,
I live in Europe and hence my usage of Jira (JSD) needs to be GDPR comliant.
According to GDPR you should not send personal information via email (because it is not encrypted / not secure enough encryption.)
I want to alert my clients (reporters) that there has been a development on their case, hence send out an email when status is changed to waiting for customer. I do not want there to be any history or actual comments sent out via email.
Hence it would be perfect if the customer just got a notfication that there has been a development and then has to log in to the service desk portal to see the answer from the support.
How do I do this?
Sara from Sweden
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