Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

G'day πŸ‘‹πŸΌ I'm Marty, Senior Developer Cloud - Media. How can we improve?

Marty Atlassian Team Mar 05, 2019


I'm Marty, a Senior Developer on our Cloud Platform working on Media (files).

My team work on handling all of the files that you upload to Jira and Confluence Cloud, allowing you to annotate and edit them, generating thumbnails, making them available to you across our products.  We're talking images, video, audio, documents, etc.

I would love to know what you think we are doing well and what you think we could improve.

Are there specific file types that you use that we could handle better?

Are there specific things you would like us to do that we are not doing?

Please let me know!



Hi Martyn,

Happy to see you reach out. There are a number of serious issues with regards to media files and how they are handled in the new editing experience (Fabric Editor) in Confluence Cloud.

Here are the highlights:

  • No longer possible to insert a file from existing attachments on a page (see CONFCLOUD-64997 and CONFCLOUD-64558)
  • When importing a Word document with images the images will no longer be imported (see CONFCLOUD-65580)
  • If a page created in the old editor contained uploaded files (word, pdf etc), once the page is converted to the new editor the user can no longer click on these files liked in the page content to get an in browser preview of the file. The files are instead downloaded. This also means the user can no longer edit these uploaded files using the Atlassian Companion (see CONFCLOUD-65583)
  • In general some issues with in browser preview of attached files (see CONFCLOUD-65624)
  • No longer possible to attach/link attached files to lists (numbered/bulleted) (see CONFCLOUD-64564)

The above all worked well in the old editor. Please help fix these issues as soon as possible!


Like β€’ # people like this
Marty Atlassian Team Mar 07, 2019

Thanks for the feedback Thomas - I will chat to the team(s) about these.

Like β€’ Thomas Ohrbom likes this

Small thing, but does Jira Cloud delete thumbnail files after an attachment is deleted? It should do but I suspect it may not do


Log in or Sign up to comment