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Our organization adopted Jira Service Desk four months ago and have really enjoyed the power and customization it offers. Additionally, our development teams have been using Jira Software for some time, and now we're looking at rolling out Software into other areas for project management and personal productivity.
While we're confident Software + Service Desk + Confluence will meet most of our needs, the biggest questions we have are conceptual and technical. For example:
We're working on creating a framework of use for each application and then highlighting how the applications work together. I've done some searching, and while I can get documentation on each product individually, I haven't yet seen some great examples of how the products are used together. Surely there are things out there I've missed, but we need some help.
Do you have some examples/documentation/links/methodologies we can share on how these two applications work in tandem? How do you integrate them in your organization? Any tips or tricks you've implemented to help them work well together (i.e. automations, apps, etc.)?