Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Dynamic approver assigned based on the requestors manager.

Business Process

  • Requestor creates a service request for a new company mobile device.
  • This is a service request with approvals
  • The requestors manager needs to approve the request before the new company mobile device can be ordered.



  • How can the requestor's manager be identified using only Jira Service Management?
  • Is this even possible out of the box with Jira Service Management?
  • Can Jira Service Management reach out to an API to find the requestor's manager?
  • Has this business process already been solved?


1 comment

Also looking for a way to handle this functionality.

Like DamCoder likes this


Log in or Sign up to comment