My Service Desk will get tickets via Fresh desk and their Support email is involved in the ticket.
Due to this my service desk is creating Duplicate tickets whenever Freshdesk email replying on the email thread.
How to restrict it.
Fresh desk replies comes with the subject [EXTERNAL]..
So I want to Exclude tickets with such content in the summary.
Thanks in Advance
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events