You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
My Service Desk will get tickets via Fresh desk and their Support email is involved in the ticket.
Due to this my service desk is creating Duplicate tickets whenever Freshdesk email replying on the email thread.
How to restrict it.
Fresh desk replies comes with the subject [EXTERNAL]..
So I want to Exclude tickets with such content in the summary.
Thanks in Advance