We've been trying to use Jira as a workflow tool so we've created "template" issues, which have a bunch of subtasks associated with them. We then try to use the clone functionality to create a new instance of one of these issues.
The clone works and copies the subtasks, but the Reporter stays the same. It does not change to the person who performed the clone. Does anyone else find this ridiculous?
The documentation states that the only way to get Jira to set the Reporter to the user performing the clone, would be to remove the ability of the user to change the Reporter on tickets. This seems completely backwards.
How do other people set up "template" tickets that they can reuse? Workflows are often not enough, we often want a piece of work to come along with subtasks.
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG