Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Customer account migrations may require password reset for your portal users

Dylan Atlassian Team Jun 23, 2019

Over the last 12 months the Jira Service Desk team has been re-working how customer accounts are provisioned, moving away from our embedded account model to a new set of account directory services.

All customer accounts created after February 2018 have been provisioned in this directory. In the background, accounts that existed before this date were migrated automatically on their next portal login.

Due to upcoming GDPR deadlines, we need to complete the migration of the remaining customer accounts to the new service. This will mean users that have not logged in to your portal since February 2018 may be required to reset their password on their next portal login.

There are two ways portal passwords can be reset:

  • Customers can send a password reset link by hitting “Forgot your password?” on portal login page

  • Site admins can set the password for a portal customer via
    Site administration > User Management > Jira Service Desk > “Portal Customers”

This will not affect your users who only create requests via email. If you have any questions, or require assistance, feel free to reach out to our Cloud Support team.



Log in or Sign up to comment