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I 'm rolling out service desk to my customers at the moment. One question on the customer portal : if a customer drags and drops an attachment into comment box, it automatically adds (sends comment) . If customer wants to add multiple attachments, and does it serially, it creates a comment for each attachment - unless drop all in at once.
So , if customer grabs a schematic for example, and puts into comment box, the system does not wait for user to add any text.
Anyone else see this issue ? I would expect that if you drag & drop an attachment, you still have to hit the "add" button to effectively submit the comment.