Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,368,648
Community Members
 
Community Events
168
Community Groups

Create Customer Request Using Java API

Hi,
I was trying to create a customer request using Java API using the code below 

serviceDeskCustomerRequestService.createCustomerRequest(applicationUser, serviceDeskCustomerRequestService.newCreateBuilder().raiseOnBehalfOf("username")           .serviceDesk(serviceDesk).requestType(requestType).fieldValue(FieldId.withId("summary"),     FieldInputValue.withValue("summary value")).fieldValue(FieldId.withId("description"),             FieldInputValue.withValue("description value")).customerRequestChannelSource("Customer Channel Value").build());

Using this code outside a thread is working fine the request is created SLA is started and everything is working as expected, but adding adding the same code inside a thread it throws this exception 

com.atlassian.servicedesk.api.BadRequestException: The issue type selected is invalid.  com.atlassian.servicedesk.api.BadRequestException: The issue type selected is invalid.    at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.httpStatusCodeToException(EitherExceptionUtils.java:95)    at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.lambda$anErrorEitherToException$0(EitherExceptionUtils.java:36)    at io.atlassian.fugue.Either$Left.fold(Either.java:586)    at com.atlassian.servicedesk.internal.api.util.EitherExceptionUtils.anErrorEitherToException(EitherExceptionUtils.java:32)    at com.atlassian.servicedesk.internal.feature.customer.request.ServiceDeskCustomerRequestServiceImpl.createCustomerRequest(ServiceDeskCustomerRequestServiceImpl.java:45)

Is there a way to create a customer request inside a thread without getting any exception.

Thanks in advance 

0 comments

Comment

Log in or Sign up to comment