Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Configuring a Vendor Board

We have been using Jira for several months now for projects and are about to launch ServiceDesk for our ticketing platform. We ran into an issue with the fact that some of our tickets are outsourced to vendors. We don't want to add them to our ServiceDesk, because we don't want them to impact our SLA's.

Here's what we're looking for:

1) Create a board where we can track the vendors response time without jeopardizing our own metrics.

2) Allow users to submit tickets to us about tickets related to a vendor so we can monitor vendor engagement.

3) Have the system notify us at set times if an issue is still open so we can ensure the vendor has addressed the issue.

I'm split between Jira Software and ServiceDesk for this type of board. Any suggestions on what you've done and how you would configure this?



Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you