I am investigating a solution design regarding the following problem:
I have a JIRA Service Desk instance running. I have some Customers tracking specific Tasks. Therefor they have Customer Accounts.
Now, I have these Tasks and I want to provide tasks to the public, so that everyone can assign themselves as a PLAYER to that specific task. It is not necessarily the "assigning" itself but I want to create the possibility, that people from all over the world can access these tasks via a website/App and transition them from open to done. I do not want to have a dedicated account management there, but I wanna have the Accounts generally managed by JIRA.
Inbetween these two Groups, there is a set of Agents, evaluating the tasks one by one and approving them.
I was thinking about one-Agent-license-per Player. But this makes the whole concept worthles, because I would need to pay Agent-Licenses 'til the end of my days.
I also thought about having one Agent-Account for ALL the players and transferring the account details via JSON - but then I would need to have some additional Account management, stored in a separate database, etc. etc.
Do you have any ideas, how to solve this?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot