You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We use Jira and Confluence to work on customer and internal projects. When we work on a customer project we try to use the customer's Jira/Confluence but every once in a while the clients demand that the project should run over ours.
Therefore we do encounter quite some challenges:
Since at least for the second point - Jira/Confluence has no option yet (at least to my knowledge) How do you guys handle case like described above?
Thank you in advance for your answers.
Thanks a lot for this advise. Just so I get this correctly: I should create a customer-role for every customer, right? Otherwise customers could see each other's projects when the role is assigned to multiple users?
Hi @Jürg Kaufmann,
no, you just need one customer role, because you can decide per project, which users should be in that role.
For example, you have this:
Customer AAA has users A, B, C, D
Customer BBB has user E, F
Customer CCC has user G, H, I
If you have Project X with customer AAA, you just add A, B, C, D to the project role customer in that project.
For Project Y with customer AAA and BBB, you add A, B, C, D, E, F to the role in that project
For Project Z with customer CCC, just add G, H, I to that role.
A,B,C,D will be able to see Project X and Y.
E and F will be able to see Project Y only and G,H,I will be only see Project Z.
Thanks a lot for the clarification. That is a very good way to go about with this.
So again Bastian, thank you for the fast and straight forward feedback!
Have a good day.
Hi Jürg Kaufmann,
Regarding your second topic, I'm not sure if Jira provides a way to fully export a project with a sense of beauty. But there's an app called Xporter - Export issues from Jira that you can define templates and export issues in multiple formats.