Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Cloud to Data Server Migration

I'm facing the difficulties while doing unzip the backup file of Cloud instance.

1 comment

Hi @venkateswarlu 

Are you getting any error message ? On your local machine, how are you extracting the back up file ?

Amith Mathur

I have taken a backup zip file and downloaded it in cloud .

But I'm unzip that file I has been showing Activeobject.xml & entities.xml files so how can I restore those files in our jira server?

Hi @venkateswarlu , 

Yes, the backup will contain both the files. You need to import that into the Server instance. You can follow the instructions as described in this page.    

Amith Mathur

Hi Amith,

I have already visit that page but I'm not able to understand different points....

1. While unzip that backup file it gives Activeobject.xml & entities.xml as different files.

2. when I restore in Jira server system how can I give those files paths(Activeobject.xml & entities.xml).

3.That page has been saying that after restore the backup file then we have to reset the users passwords. What is this?

Could you please give detailed information on this task as soon as possible because our cloud licence is going expire very soon.



The username and password will be "sysadmin". Try this.




Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you