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Change Request Type without Legacy Automation


I just got an email "Legacy Automation is being superseded by Automation".

I know, that it affects only new sites (for now at least) but nevertheless I am wondering how you guys are gonna handle the things that are only possible with the Legacy Automation?

For example changing the request type of an issue:

If I try to do it using Automation for JIRA:
"Sorry, but changing the Customer Request Type is currently not possible, since Jira Service Management does not provide an API for this."



1 comment

Simmo Atlassian Team Aug 23, 2021

Hi @jira-admin,

We currently have a team working on bringing parity to Automation with regards to the Legacy Automation. In regards to changing the Request Type, they are currently working on this and it should be out in the next month.



Like # people like this
Simmo Atlassian Team Aug 31, 2021

Hey @jira-admin , I believe the roll out has started, so this should come to you soon!


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