Cannot add people who are not in my domain

admin February 9, 2020

Hi, I send invitations to join to people who are in my domain (e.g. mydomain.com).  But I cannot add people who are partnerdomain.com.  I get the message below that a person is not found.

This is for Jira and Confluence. 

Thanks.

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Hernan Halabi - Elite IT Consulting Group
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February 9, 2020

Any chance you are using Access to manage logins? Maybe you are trying to bring users from an active directory that clearly won't have external users

admin February 10, 2020

I am using G Suite.

Hernan Halabi - Elite IT Consulting Group
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February 10, 2020

Last time I checked to have that integration you must have access, it can't be done straight from Jira. Maybe you need to add the user there first, it's not the tool I use the most. 

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