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I am from Desktop Support Engineer/IT Support background and done my basic studies.I am 35 years old and Never been into programming/coding side.
I landed on a job work from home where I got job for assigning jira tickets and some jira administration.I bought course from Udemy and learnt many thing JQL, Dashboards, little permissions and much more
But my company wants me to setup jira cloud instance with new workflows, screen, schemes.I found these terms very very confusing from those udemy courses and didn't understood.What should I do?Can I transition my career into jira administrator?I will be doing certifications from atlassian.
They are also using jira service management together with jira software for approval to tickets.