We have been using JSD for internal support (IT, Facilities, Staffing, Purchase Requests, etc.). We are now assessing for use as a support portal for external customers. I'm looking for input from the community on best practices and things to avoid.
To get things started I am initially thinking of the following model:
I apprecaite any thoughts from those using JSD in such a manner.
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As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
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