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Hi There,

One of our client who was using JIRA Software Cloud has completed Phase 1 project implementation and wish to migrate the current JIRA Cloud backup in their own JIRA Cloud which they are using internally.

To do so, we directed them to first do a backup and download the JIRA data and then do migration activity to their JIRA instance.

Client has raised concern that the file size backup took too much time however got successfully backed-up. Later they started getting error while downloading the same. Please advise way to complete this activity.

Further, our client is also looking for support to migrate the data from one cloud instance to their own cloud instance. Please advise at the earliest.



Santosh Prajapati

91 9768018362


Few more information - 

1) Backup file size is 257GB.

2) While downloading client is able to download maximum 20GB, thereafter it does not work. On top of that it, client also confirmed that they don't see any error on the screen.



Santosh Prajapati

+91 9768018362

odoo coach
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Oct 30, 2023 • edited Nov 05, 2023

Migrating data from one JIRA Cloud instance to another can be a complex process, and it's essential to ensure data integrity. To address the issues your client is facing, first, you should advise them to check their internet connection stability, as slow connections can cause backup and download issues. They should try the backup and download process again after confirming a stable connection. If the problem persists, they can reach out to Atlassian Support for assistance. For the actual migration, Atlassian provides tools like "Project Configurator for Jira" that can help in transferring data efficiently. Additionally, you may consider engaging Atlassian experts or consulting Atlassian's documentation for a seamless data migration process to their own JIRA Cloud instance.

Vish Reddy _Revyz_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 30, 2023

Hi @Santosh Prajapati 

I am part of Revyz, there are couple of options that I can think of to help your client:

  1. If the objective is to make a copy of the work done from your cloud site to your client cloud site thent here are two options I can think of:
    • Use the Cloud 2 Cloud Migration tool that Atlassian provides to copy projects from one cloud instance to another - This will copy over the entire project Including data
    • Use the Revyz Data Manager app to granularly copy over data & configuration from one cloud site to another
  2. If the objective is to protect the data and just make a copy of the data, I would suggest our app again Revyz Data Manager as thats what our app helps address:
    • Data protection (backup & restore) including JSM Assets
    • Configuration management
    • Analytics
    • Site Optimization

Happy to help and get on a zoom call if need be. Let me know.





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