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We would be eager to know the average time taken for the Time to Resolution SLA for tickets based on priorities.
How to achieve this in Jira Service Management.
Thanks in Advance.
I'm posting as a separate comment.
Hi @Madhu Reddy ,
You can achieve this using Time to SLA.
We have a dedicated gadget - SLA Durations for this. Also, you add the Average time taken (Working duration) as a separate column to your SLA reports.
You can use Time to SLA for your business, software and service desk projects.
Please let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.