Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Automatic incident request creation from voice call

Kotresha B
Kotresha B Jan 03, 2019

Is there an option to to create incident request automatically from phone call? 

Comment
Watch
Like Be the first to like this
435 views

1 comment

Bastian Stehmann
Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jan 03, 2019

It depends on your telephone system I think .

If it can record the call and call a rest API or send at least an email with the recording, it should be possible .

Like • LarryBrock likes this
Kotresha B
Kotresha B Jan 03, 2019

@Bastian StehmannMy requirement is incident should create from VOIP or phone call

Like
Bastian Stehmann
Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jan 04, 2019

If you don't want to do it the way I suggested, you will need an add-on, I think. 

Maybe https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-desk?hosting=server&tab=overview is an option for you.

Like • LarryBrock likes this
Reply

Comment

Log in or Sign up to comment
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

See all events