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Is there an option to to create incident request automatically from phone call?
It depends on your telephone system I think .
If it can record the call and call a rest API or send at least an email with the recording, it should be possible .
@Bastian Stehmann _neusta portal services_My requirement is incident should create from VOIP or phone call
If you don't want to do it the way I suggested, you will need an add-on, I think.
Maybe https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-desk?hosting=server&tab=overview is an option for you.
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