Automatic incident request creation from voice call

Kotresha B January 3, 2019

Is there an option to to create incident request automatically from phone call? 

1 comment

Bastian Stehmann
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January 3, 2019

It depends on your telephone system I think .

If it can record the call and call a rest API or send at least an email with the recording, it should be possible .

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Kotresha B January 3, 2019

@Bastian StehmannMy requirement is incident should create from VOIP or phone call

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 4, 2019

If you don't want to do it the way I suggested, you will need an add-on, I think. 

Maybe https://marketplace.atlassian.com/apps/1215246/callcenter-for-jira-service-desk?hosting=server&tab=overview is an option for you.

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