Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,556,897
Community Members
 
Community Events
184
Community Groups

Auto Close not working

sandeep kute
sandeep kute Sep 01, 2017

We have facing issue with Autoclose automation that we set for ticket. Once ticket moves to resolved , we have stopped the clock & ticket should be closed within 3 days. But it seems to be not working. Attched is the automation & SLA set for Ticket closure.

 

Can someone help & point of issue. This was working earler but suddenly it stopped.Close SLA.pngAutomation.png

Comment
Watch
Like Be the first to like this
893 views

3 comments

Gaston Valente
Gaston Valente
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Sep 04, 2017

sandeep,

Did you validate the resolution field to be set in the transition that marks the ticket as resolved?

If the field remains empty this can be the cause

Like
sandeep kute
sandeep kute Sep 05, 2017

Resolution has been set to Done in all cases.Please chck first screenshot

Like
Gaston Valente
Gaston Valente
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Sep 09, 2017

Can you post the log history of the automation rule? you can access it from the list of automations

Like
sandeep kute
sandeep kute Dec 05, 2017

Nothing shows executed under the Log History.

Like
Reply
Mizan
Mizan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Oct 02, 2017

I face the same issue on server instance. We automatically close the ticket based on some rule and it is not working now. Unfortunately on the server version we do not have the option to check the log related to the specific automation rule :( 

Like
Reply
Dan Schreiber
Dan Schreiber Oct 05, 2017

I'm having the same issue in Jira Cloud. Per Jira Support, there's currently a major, high-priority bug in Jira Cloud with SLA automation rules not triggering: https://jira.atlassian.com/browse/JSDCLOUD-5564

Like
Reply

Comment

Log in or Sign up to comment
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

See all events