Auto Close not working

We have facing issue with Autoclose automation that we set for ticket. Once ticket moves to resolved , we have stopped the clock & ticket should be closed within 3 days. But it seems to be not working. Attched is the automation & SLA set for Ticket closure.

 

Can someone help & point of issue. This was working earler but suddenly it stopped.Close SLA.pngAutomation.png

3 comments

Gaston Valente Community Champion Sep 04, 2017

sandeep,

Did you validate the resolution field to be set in the transition that marks the ticket as resolved?

If the field remains empty this can be the cause

Resolution has been set to Done in all cases.Please chck first screenshot

Gaston Valente Community Champion Sep 09, 2017

Can you post the log history of the automation rule? you can access it from the list of automations

Nothing shows executed under the Log History.

Mizan Community Champion Oct 02, 2017

I face the same issue on server instance. We automatically close the ticket based on some rule and it is not working now. Unfortunately on the server version we do not have the option to check the log related to the specific automation rule :( 

I'm having the same issue in Jira Cloud. Per Jira Support, there's currently a major, high-priority bug in Jira Cloud with SLA automation rules not triggering: https://jira.atlassian.com/browse/JSDCLOUD-5564

Comment

Log in or Sign up to comment
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

110 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you