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Auto Assign users based on free text code

Hi Team,

We have 1,500 projects and projects are coded with a number (ex; PR123456). Per week at least 2 or 3 projects starting. There are 5 users who are responsible for projects and projects are allocated to them. Currently, we can tag any user to a service desk tickets manually and also assign users for automation for service desk tickets.

Is it possible to create an automation which automatically assign project manager when a user type the relevant project number when they are raising a ticket?



1 comment

It's not possible to use If project code = PR123456 or PR654321 or PR654987, then assign it to Peter because there are 1,500 project codes. Looking for a different option.


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