Atlassian support experience

I have been struggling with our JIRA (Hosted) stability. We have been down for days and still no resolution. To date Atlassian has applied multiple bug fixes, reindexed the database and still my 1500 users are not able to use JIRA. Does anyone have an escalation contact within the business/dev team.

 

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As far as I know, when you have Premium Support, you will get a personal contact at Atlassian. (You may not be happy to hear this, I know.)

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Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

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