in jira service desk we have set up the queues for each of the teams in the business but have not found a way to assign a ticket to a team instead of an individual.
the process we run is an incident comes into triage, the service desk will checke everything and then re-assign it if it needs to move on. as we are 24/7, some people may not be working so the ticket needs to be picked up by someone else in the team. we want to assign the ticket to the team so anyone in that team can then assign it to themselves.
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