Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,871
Community Members
 
Community Events
168
Community Groups

Agency flow help

Deleted user Jan 22, 2018

Hi guys. We are a digital agency, and I'm drawing a brand new flow to be tested, about request management from our customers and how we organize the work internally.

 

We have Jira Software + Jira Service Desk. Here the scheme I'd like to test:

Every customer (the company that pays us for some services) can ask us things (bug, change requests, general support) via the Service Desk portal or via an e-mail address.

So, every customer is a Jira project (Jira template: External desk support).

 

Then, there's another Jira project, dedicated to us: the agency, we are calling it agency project. Jira template: Kanban.

 

The idea behind is this workflow: customer's request -> request fulfillment by the customer (via mail or portal) -> the thing goes automatically in the backlog Kanban inside agency project. So there's a project for every customer (I need it because every customer needs a different e-mail to send requests), then there's a unique project for the agency to work on things.

 

Then, we have to work on the assignee, but for now I want to be able to send things from the customer projects TO the agency project - backlog.

 

How to achieve this!? Thank you guys.

0 comments

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events