It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Agency flow help

Deleted user Jan 22, 2018

Hi guys. We are a digital agency, and I'm drawing a brand new flow to be tested, about request management from our customers and how we organize the work internally.

 

We have Jira Software + Jira Service Desk. Here the scheme I'd like to test:

Every customer (the company that pays us for some services) can ask us things (bug, change requests, general support) via the Service Desk portal or via an e-mail address.

So, every customer is a Jira project (Jira template: External desk support).

 

Then, there's another Jira project, dedicated to us: the agency, we are calling it agency project. Jira template: Kanban.

 

The idea behind is this workflow: customer's request -> request fulfillment by the customer (via mail or portal) -> the thing goes automatically in the backlog Kanban inside agency project. So there's a project for every customer (I need it because every customer needs a different e-mail to send requests), then there's a unique project for the agency to work on things.

 

Then, we have to work on the assignee, but for now I want to be able to send things from the customer projects TO the agency project - backlog.

 

How to achieve this!? Thank you guys.

0 comments

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you