We currently use BMC Footprints for our Service Desk. It has a built in Address Book that displays the userid, first name, last name, email address, phone number, city, state, zip, office location #, department, job title, etc. This is synced from Active Directory nightly via SQL script. Does anyone have experience with a plug in that can replicate this address book functionality to allow me to add these fields to the create and edit screens? The built in JIRA reporter field does not work for us. We must be able to display the entire customer record. Additionally, today we can enter 1 piece of data such as userid or city and all matching records appear asking for user input to select a record. Once a record is selected the additional data is flooded to the additional fields. Any help is greatly appreciated.
We thought about nFeed external data in custom fields plugin. Does anyone have experience with it?