Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,560,626
Community Members
 
Community Events
185
Community Groups

Adding fields for transition screens, that are not part of the ticket?

We are using transitions as operations, for instance, to replace the "Create Linked Ticket" which is only available on Service Desk. During the transition, we would like to be able to collect information that will be used in the script handling the transition (we use script runner), but it's not a field that should ever be used on the ticket itself.

Example:

We are creating our own "Create linked ticket" transition, and would like to have the user set the assignee on the new ticket. The way we're trying to do it now,

  1. Create a new field, called "LinkedTicketAssignee" for the project
  2. Add the new field to the project, and to the screen associated in the transition
  3. Have the script grab the value in the screen, and use it to create the new linked ticket
  4. Clear the value of "LinkedTicketAssignee" in the original ticket

This is definitely not ideal, because LinkedTicketAssignee has nothing to do with the original ticket, particularly if the transition is used to create multiple linked tickets.

Is there any way to create "transition only" fields?

1 comment

Ilya Turov
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Aug 06, 2019 • edited

Tbh I don't see why it's not ideal and why that field "has nothing to do with the original ticket", since it's definitely takes a part in it's lifecycle.

Also, since you are already clearing it's value after processing it you are not littering your db with unnecessary data.

But, if you really think you need some "transition only" fields, I believe power actions plugin can add "fake" fields on transition screens.

e: tho looks like it's not available for cloud

Comment

Log in or Sign up to comment