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sekhar reddy
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Oct 13, 2023

Atlassian is making Jira administrators work life miserable now a days by making changes in the automation features.

In this year Atlassian made changes in the Issue view screen to show automation rules in by adding a new feature called Actions. When end users see this feature, they want to try using automation rules and it’s good that if they can make some progress on their work using automation, but this feature some disadvantages.

Self-status transitions will show under the Actions tab even though no manual automation rules are configured, if we add any self-transitions at workflow Jira admin must educate users where they can see self-transition. This is extra work for the admins apart from their regular work.

Users/Project Admins want to try using automation rules which lead to creating more automation rules in the project, on the other side Atlassian introduced new packaging model for Jira Cloud Automation. Which means, the more you are using you must upgrade your subscription simply to use the automation features.

When this feature was introduced a suggestion request is raised to Atlassian and it has 357 votes within 7 months and so many comments from the users :

Recently they closed this ticket by stating that duplicate of another request which is nowhere related to original request :

When I raised a support request about this to Atlassian I got below response from them.

So, I've forwarded your argumentation to the team, and this is all we can do. The team takes into consideration many factors when deciding on which features to implement, and you can read more about the process in this article. Please make sure to watch both issues, and if there's any message from the team about these issues, they will share it as a comment in the issues.”

It means simply they don’t want to disable this feature and their aim is to promote the automations. Automations are used when there is no feature available by default in Jira.

Now cloud administrators are suffering because of new packaging models to optimize automation usage or they must stop using the automations and user have to put manual efforts update their work. Else they must go for the next subscription model which is double their budget simply to use the automations.

By seeing all this changes by Atlassian I want to say one quote.

Greed drove the farmer and his wife to kill the duck and collect all the golden eggs. The farmer and his wife forgot that the duck only lays one egg. It was greed that masked their common sense. The Golden Egg Duck Story Moral is that greed destroys a man’s fortune.

This is just my opinion, please share your thoughts if something is offensive.



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