The main deflection point by suggesting articles before customer raises any concern to support team and showing the right documentation for people who are searching.
Jira Service Management:
The next line of defence where customer will raise their concern if Confluence's information wasn't satisfactory
Midfield
Jira work management and Jira Software:
Connects support team with the internal team including development team, legal team, licensing team and many more to gauge bugs, compliance concerns, pricing, contracts and more
Attack
Jira Product Discovery
What is next? how we can compete in the market? this is the place where product managers fight to expand and own the market.
Coach
Agile manifesto
Without the agile manifest all of the above are just tools, you can't fully utilize Atlassian products if you don't have an agile mindset.
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