- Batch notifications in one mail at the end of the day
- As an admin understand what notifications have been turned off per user to be able to follow-up through different channels (I expect people to know when I mention them, so this being un-ticked without me knowing would be detrimental)
- Or alternatively as a user, when mentioning someone, be aware that they have that turned off
I log a lot of tickets that others work on - I think it is great that I can turn off notifications for tickets that I have logged and want nothing more to do with.
Re. watching this issue - if update a ticket with a customer comment / email etc I am then automatically watching the ticket.
If I have already 'unwatched' a ticket I don't want to be automatically re-added just because I add a comment. I do this many times a day and is really frustrating.
As the scrum master and creator of many sub tasks in Planning ceremonies. I don't necessarily care about every update, comment, etc. On each one for every team I facilitate during the sprint.
Office 365 does a shite job of filtering jira emails out these days with their rules.
So I am on board for:
a daily digest by board or team since we have portfolio.
Turning off emails where I'm the reporter unless I'm mentioned in the latest action.
Even with these controls I still get a ton of email from Jira, and I don't care about most of it. The things I want to be notified about for the tickets I'm following is when:
A ticket is assigned to me
A ticket that was assigned to me is assigned to someone else
Comments are added
The ticket is closed
A ticket that is assigned to me is moved to a different sprint
The things I don't want to be notified about for the tickets I'm following is when:
A ticket that isn't assigned to me is assigned to someone else
The size of the ticket changes
A ticket that isn't assigned to me is moved to a different sprint
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2020 edited
Thanks for all your valuable feedback. We are exploring some concepts around batching & daily summary. I will update the community once we have some rough timelines on when this functionality would land in Jira.
Would it be possible to restrict notification based on the type of change instead - for example, updating a worklog or epic is not something I am interested in, but a comment on an issue definitely is.
I currently just filter out all emails from JIRA, they are a real nuisance and not well thought through. I don't have time to read 30 emails each day about updates that may or may not be important to me, I'm glad JIRA introduced this.
I agree with Sameer Gupta (his comments copied below):
The feature where the user gets an option to control the frequency of emails every few hours/daily in a digest form would be much useful. Very often I get 100s of notifications in a matter of few hours, which leads of inbox getting completely flooded. This will help mitigate that issue
+ 1 for the batch notification that can be configured for custom intervals or update types (e.g. send one email every 2h OR even better, send me an email straight away when a ticket status changes or a new comment is posted but when it's contents' changes condense them into 1 email every 2h)
I do not like how it sends notifications for every small change made within one comment in a matter of minutes, for example someone going back and fixing a typo. or adding to comment, I feel most would just work off ticket itself not email info.
I'm with the group here, allowing users to choose which they receive will mean a large percentage of users will disable most if not all notifications. The idea of a summary report would be much more useful and more likely to be read than the current process
Is there a way that I, as an administrator can check to see if a Service Desk customer has opted out of notifications? Is there a way that they can opt back in? Is there a way that I as an administrator can opt them back in on their behalf?
This very morning I received my first service desk customer complaint that they have stopped receiving notifications and as far as I can tell I have no way to determine if they opted out, and if they did to give them instructions on how to opt back in.
Its also troubling from a UX perspective that the opt-out process appears to be one step from a notification email - there appears to be no "are you sure" step so that all it takes is an accident click on the opt out link in the email, next thing you know you are opted out of notifications and appear to have no means to turn it back on if you changed your mind or opted out by accident.
When will this ability to manage notifications be available?
At this time, we have opposite issue - JIRA is not sending any notifications to our users unless they have specified themselves as watchers. They should automatically receive email on any issue they are mentioned, as an Assignee or Reporter, but they are not.
Atlassian Team members are employees working across the company in a wide variety of roles.
May 10, 2020 edited
Hello Everyone,
We are happy to announce that the ability to customize the configuration of email notifications on next-gen projects is now available on all JSW and JSD next-gen projects.
I'm interested in the Notifications I can see when I select the Bell at the top right of Jira. Can that list be added to the "My Work" view?
I also second the idea above, you should be able to roll up email notifications for a single Jira. So if 16 changes to a Jira in 8 hours, I get 1 email about the 16 changes, not 16 emails.
Hi, we have a problem with these settings. Notifications are enabled. Afaik we use new Jira free edition, and notifications configured from schemas are not working (basically we don't receive any emails at all despite settings being enabled). Can somebody look at this issue please? Thank you.
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