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Try Jira Cloud for Outlook: Organize your work without leaving your inbox


This Add is really Fantastic !

I would like to know this feature can be used for Outlook application installed on the system (thick clients) not the cloud version ?

Hi @Praveen Narula 

Thank you for the question!

Jira Cloud for Outlook add-in should work on the following Outlook clients:

  • Outlook 2016 for Mac
  • Outlook 2016 or later
  • Outlook for Android
  • Outlook for iOS
  • Outlook on the Web

Besides, Outlook add-ins work in the way that you install it on your Outlook account, not Outlook client. So if you have an Outlook account and you've installed our add-in being logged in in the Outlook Web app (, then if you have desktop Outlook app and you are logged in into the same account there, the add-in should automatically be available there as well.

myokha Atlassian Team Jan 06, 2020

Hi @Praveen Narula .

Unfortunately we don't support direct installation of this add-in into Outlook desktop (if that's what you're looking for). There's a ticket which you can watch and vote for

If you want this add-in to support Jira Server there's another public ticket you can vote for

Currently this add-in works with Jira Cloud only.

We enabled this the other day and find it promising in terms of increasing productivity.  Is there a way to configure the add in to associate the subject of the mail to a custom field rather than or in addition to an issue key ?  We have multiple processes and systems in use and not able to solely go by the issue key until certain criteria are met.

Hi @Peter Murdoch 

Currently, there's no way to associate the email subject with custom fields, it only works for the issue summary field. What type of custom field do you want to associate with the subject? Is it a single line text custom field or a multiline textarea field?

@Vitalii Saienko We use a single line text custom field that we would want to configure the plugin such that the jira issue would be identified if the subject in mail contained the custom field and the jira issue contained the custom field with the identified value in the email subject.  I also received a note from our security team regarding the way the plugin converts elements in mail to clickable links and I am being asked if this can be disabled as we do not want to encourage users to click links within emails (any emails period) due to security concerns.

@Peter Murdoch great news! Now you can see suggestions, including email subject, and add one of them to any single-line text fields. Give it a try and let us know if that's what you've expected.

Screen Shot 2020-01-16 at 18.43.44 (2) 2020-01-16 18-44-27.png


Regarding converting elements in mail to clickable links. Could you please provide more details? What exactly you're doing? Do you create an issue and paste email content to the description field or do you attach emails using "Send to issue" tab?

@Vitalii Saienko I'll try to review what you are referring to.

Below is what I am talking about regarding the clickable links.  What seems to have happened is that once we added the connector to outlook, words containing hyphens became clickable links to the connector add in.  In this example, our security team does not want to see the phrase HELP-27965 to be clickable as it currently is.  We would want to be able to View Issues / Send To Issues / Create Issues only, such that the identifier HELP-27965 associated to a custom field defined in our Jira implementation.


The app is very usefull and it works great and so simple. 

There is one issue that would be great to get fixed, images and files in original email are not shown in Jira cloud when I use the create issue button in outlook. 

When I press the create issue button in outlook, I get to fill out information about the issue and I get to choose to add original email as attachment. Unfortunately when doing this images that are shown directly in the original email are shown in grey boxes with text "unsupported content" and files attached to oringinal email are not present. 

@Peter Murdoch thanks for the explanation.

First of all, only those who installed the add-in will see issue keys highlighted in their emails. Even if you send an email to somebody and add issue key to the email body and if the receiver doesn't have Jira Cloud for Outlook add-in installed, they won't see issue key highlighted.

Also, if it's highlighted, it doesn't mean that you actually have this issue in your Jira. The way it works is that we specify a regular expression to find issueKey-like identifiers in email. It's being executed by Outlook itself and if something looks like an issue key, then Outlook highlights it. And if you click on the issue key, only then we try to find if there are any issues with this issue key in your Jira. So, security-wise, there's nothing to worry about.

Let me know if you have any other questions.


My apologies, I found the Menu in the bottom of the context window. I have disconnected my old portal and connected the new one successfully! 


Great plugin!

I tested it with a portal on Jira Cloud and everything worked fine.


Now I have made another Portal, which is our production portal, but I cannot connect to it.

I have tried removing and readding the addin in Outlook, but it remembers the last used portal credentials and throws an error:
Error ID: e8c6bf80-e38b-11ea-b9a8-816e7033ebfb

How do I remove the previous configuration and start fresh? I need to connect to the new Portal, not the old one that briefly shows before throwing the error.



myokha Atlassian Team Aug 21, 2020

Hi, @Asbjørn Søborg-Madsen !!

First of all, gets a tiny bit happier every time we see 'great plugin' kind of comment as we try to deliver the best experience we can.

Also, thanks a lot for reporting this. Though you've found a workaround (which is really cool of you) it's still a defect and we have already fixed it for you and for other users affected by it.

If you're interested in more Atlassian-made integrations we've put together

Once again, thank you for reporting this issue. 

I installed the plug-in on my own workstation, and everything worked fine.

But for every single one of my users the buttons are just greyed out. What gives?

myokha Atlassian Team Oct 09, 2020

Hi @Dan Rosager ! Did you try reinstalling it?

Hi @myokha 

Yeah, I have tried that.

I got a step further by creating an issue for the specific user. Now the buttons are active if they have that e-mail selected, but there seems to be a connection issue between the plug-in and Jira when they try to login and establish the connection.

myokha Atlassian Team Oct 09, 2020

@Dan Rosager It's not completely clear what's going wrong with the add-in in your case.

Could you please send us feedback via the feedback form in the app so we can have a ticket with a conversation history without spamming on the community post? That would be super helpful.

Screenshot 2020-10-09 at 11.58.54.png


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