Navigating the Jira Universe: A roadmap to its various types and the advantages each brings 🚀

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Jira is a suite of powerful tools designed to help businesses manage work using agile principles. With Jira, teams can collaborate effectively throughout the entire business process, from ideation to customer delivery, to achieve outstanding results and deliver exceptional service experiences. Atlassian (Jira source) offers a range of products and deployment choices tailored to meet specific needs, including software development, IT operations, business operations, and other teams. But what are these products, and what is their purpose?

The suite, developed by Atlassian, offers several tools and deployment options built for Business, Software, IT, and Ops teams. Let's explore each type of software:

  • Jira Software
  • Jira Service Management
  • Jira Work Management
  • Jira Align

 in detail, along with their key features and capabilities. At this point, we should emphasize that all types of Jira have standard (common) core functionalities. What makes them different is the unique features designed specifically for a given version.

What is Jira Software?

Jira Software is designed for software development teams practicing agile methodologies. It provides robust tools for project management, issue tracking, and collaboration throughout the development lifecycle. Critical features of Jira Software include:


Agile Boards

Jira Software offers scrum and Kanban boards that allow teams to visualize and manage their work. Scrum boards enable sprint planning, backlog management, and tracking progress toward sprint goals. Kanban boards provide a continuous flow of work with customizable columns and swimlanes.

Backlog Management

Teams can create and prioritize a backlog of user stories, bugs, and tasks. They can estimate and assign effort points to items, plan sprints, and track progress.

Development Integrations

Jira Software integrates with tools like Bitbucket and GitHub, enabling seamless collaboration between development and project management teams. Developers can view and track code changes, link issues to code commits and trigger build and deployment processes.

Roadmaps and Releases

Jira Software offers roadmaps for visualizing long-term plans and tracking the progress of epics and initiatives. Teams can plan releases, manage versions, and track the release status of features.

Custom Workflows and Automation

Users can define workflows to match their team's processes. Jira Software allows for automation using rules and triggers, reducing manual effort and improving efficiency.

Reporting and Dashboards

Jira Software provides a range of reports and dashboards to monitor team performance, track project progress, and identify bottlenecks. Teams can track velocity, burndown charts, and agile metrics to improve their processes continuously.

Jira Service Management – high-velocity top ITSM solution

Jira Service Management, formerly Jira Service Desk, is tailored explicitly for IT service management (ITSM) teams, primarily emphasizing providing prompt and effective service to customers. The solution provides comprehensive ITIL coverage. The most significant components encompassed by JSM entail:

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Service Request Management

Users can submit service requests through a customer portal, enabling self-service options. Service requests can be categorized, assigned, and tracked to ensure timely resolution.

Incident and Problem Management

Jira Service Management provides tools for managing incidents and problems. Teams can create and track incidents, classify their severity, and define SLAs for response and resolution times. Problem management helps identify and resolve underlying causes of incidents.

Change Management

Teams can plan, track, and approve IT systems and infrastructure changes. Change requests can be assessed, scheduled, and implemented while minimizing potential risks.

Knowledge Base

Jira Service Management allows the creation a knowledge base with articles and documentation to provide self-help resources for users. It helps reduce repetitive inquiries and empowers users to resolve common issues independently.

Automation and SLA Management

Teams can automate routine tasks and workflows using rules and triggers. SLA management ensures that service-level agreements are met by tracking response and resolution times.

Reporting and Analytics

Jira Service Management provides reporting and analytics capabilities to monitor team performance, track key metrics, and identify areas for improvement. Reports can include SLA compliance, incident trends, and customer satisfaction ratings.


In Jira Service Management, queues are a feature that allows you to organize and manage issues effectively. Queues are lists or views of issues that meet specific criteria or filters. They provide a centralized location where you can track and prioritize your team's work.


The name "Requests" refers to the primary unit of work or issues created by customers or end users when they need assistance or support from your service team. Requests can include service-related inquiries, incidents, problems, or change requests.

Jira Work Management – all work in one place

Jira Work Management (previously Jira Core) is a streamlined iteration of a comprehensive project management tool catering to business teams and non-technical users, offering fundamental functionalities such as task monitoring, project collaboration, and workflow management. Notable attributes inherent in Jira Work Management encompass:

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Task and Issue Tracking

Users can create, assign, and track tasks, action items, and issues. They can set due dates, attach files, and collaborate on specific work items.

Project Workflows

Jira Core allows users to define custom workflows to reflect their team's unique processes. Workflows can be tailored to track the progress of tasks and issues from creation to completion.

Dashboards and Reporting

Users can create personalized dashboards with gadgets to display project progress, task status, and key metrics. Jira Core offers reporting capabilities to generate simple reports on project activities and team performance.

Collaboration and Notifications

Teams can collaborate by adding comments, sharing files, and mentioning team members in discussions. Notifications ensure that team members stay updated on relevant project activities and changes.

Customizable Fields and Permissions

Jira Core allows users to customize fields and permissions to match their project requirements. They can define different levels of access for team members and stakeholders.

Jira Align – the agility unlocked

Jira Align is an enterprise agile planning tool designed to scale agile practices across large organizations. It helps align strategic objectives, manage portfolios, and coordinate work across teams. Key features of Jira Align include:


Portfolio Planning

Jira Align enables organizations to define strategic objectives, initiatives, and epics. It provides tools for prioritizing and allocating resources to align with business goals.

Agile Program Management

Jira Align supports managing agile programs involving multiple teams. It facilitates program increment (PI) planning, backlog management, and dependency tracking for coordinated delivery.

Dependency Management

Jira Align allows organizations to identify, visualize, and manage dependencies across teams and projects. It helps minimize bottlenecks and ensure smooth coordination.

Roadmapping and Release Planning

Jira Align offers road mapping capabilities to visualize long-term plans, track progress, and manage releases. Dependencies can be synchronized, and timelines communicated to stakeholders.

Real-Time Visibility and Reporting

Jira Align provides real-time visibility into the progress, status, and health of initiatives, epics, and projects. It offers customizable dashboards and reports to track key metrics and agile maturity across the organization.

Integration with Jira Software and Other Tools

Jira Align integrates with Jira Software and other development tools. This allows organizations to connect strategic planning with the execution of work, leveraging existing agile practices.

Collaboration and Communication

Jira Align facilitates cooperation and communication among stakeholders, teams, and leadership. It offers team rooms, discussions, document sharing, and notifications.

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It's important to note that all Jira types are built on the same underlying platform, allowing for seamless integration and extensibility through apps and integrations available in the Atlassian Marketplace. Each edition of Jira caters to specific use cases and offers features and functionalities to support different project management and agile practices.

Jira Software caters to software development teams, Jira Service Management focuses on IT service management, Jira Work Management serves business teams for task and project management, and Jira Align aims at enterprise-scale agile planning and coordination.

Each tool within the Jira suite is tailored to meet specific needs, enabling effective collaboration, streamlined workflows, and improved efficiency in various areas of work. To learn more about various Jira types visit the Deviniti blog:


Kalin U
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 20, 2023

Thanks for the overview. I'll refer to this page in our training materials when explaining what Jira is :)

Maybe you should add a tick (or a circle) in the comparison table to Automation for Jira Software too.

As for the Knowledge Base entry in the same comparison table, if Confluence licenses are needed for JSM, so are they necessary for the Pages feature in Jira Software which links a Confluence space to a Jira project. Maybe you need to put a tick (or a circle) in the table too.

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Gazaliy Alade June 20, 2023
  1. Thanks you very much,I'll refer to this page in our training materials.
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Oliwia Poświat _Deviniti_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
June 20, 2023

@Kalin U Thank you and we are glad you found our article useful! I will pass on your suggestions and we will update the materials :)

Have a nice day!


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