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Jira Software 8.20 & JSM 4.20 Long Term Support Release Is Here

The latest Jira Long Term Support releases are here

Hi everyone! We’re pleased to announce that Jira Software 8.20 and Jira Service Management 4.20 Long Term Support releases are now available. As a refresher, LTS releases receive backported critical security and product bug fixes, and when architecturally possible, all other security bug fixes throughout their two-year standard support window. This long-term support makes LTS releases ideal for those of you with highly complex instances who can’t perform a major feature upgrade more than once a year.

Jira Software 8.20 will be the first LTS release to feature the inclusion of advanced roadmaps with Jira, and Jira Service Management 4.20 will be the first LTS release to include Insight - Asset Management. Additionally, your teams can take advantage of all the features we've released since 8.13/4.13, as well as the hundreds of bug fixes and security improvements that have shipped.

As a reminder for those of you who are currently on Jira Software 8.5 or Jira Service Management 4.5, the end of life (EOL) will be October 21, 2021.

If you work with a Technical Account Manager or Premier Support, consult your contact for a recommendation based on your environment and upgrade cadence. Learn more about our Long Term Support releases.


Jira Software Release highlights


Jira Service Management highlights:


Helpful resources & tips

Not sure where to begin? Here are a few resources to help you prepare for your upgrade:

Reminder: You’ll need to upgrade Jira Service Management at the same time.


Thanks, I upgraded a few installations it works well. 

Like Jacob Shepard likes this
Taranjeet Singh Community Leader Feb 08, 2022

I got to see this post a bit later, but this is really helpful to know about all new feature highlights for Jira Software and Jira Service Management LTS releases on a single page. Thanks for sharing this, @Jacob Shepard !

Like Jacob Shepard likes this


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