Hi everyone! We’re pleased to announce that Jira Software 8.20 and Jira Service Management 4.20 Long Term Support releases are now available. As a refresher, LTS releases receive backported critical security and product bug fixes, and when architecturally possible, all other security bug fixes throughout their two-year standard support window. This long-term support makes LTS releases ideal for those of you with highly complex instances who can’t perform a major feature upgrade more than once a year.
Jira Software 8.20 will be the first LTS release to feature the inclusion of advanced roadmaps with Jira, and Jira Service Management 4.20 will be the first LTS release to include Insight - Asset Management. Additionally, your teams can take advantage of all the features we've released since 8.13/4.13, as well as the hundreds of bug fixes and security improvements that have shipped.
As a reminder for those of you who are currently on Jira Software 8.5 or Jira Service Management 4.5, the end of life (EOL) will be October 21, 2021.
If you work with a Technical Account Manager or Premier Support, consult your contact for a recommendation based on your environment and upgrade cadence. Learn more about our Long Term Support releases.
Jira Software Release highlights
Email templates made better DATA CENTER
Improved data insights DATA CENTER
DevOps Templates for Data Insights DATA CENTER
Bulk delete custom fields DATA CENTER
Configure default values for Description field DATA CENTER
Flexible Terminology for Jira DATA CENTER
React to comments DATA CENTER
Jira Service Management highlights:
Add approvers from Insight to requests in Jira DATA CENTER
Turn off portal search bar DATA CENTER
Add request participants DATA CENTER
Show SLAs on the customer portal DATA CENTER
Customer portal improvements DATA CENTER
New events in the audit log DATA CENTER
Not sure where to begin? Here are a few resources to help you prepare for your upgrade:
Reminder: You’ll need to upgrade Jira Service Management at the same time.
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