Unable to expand tasks in timeline view - jira work management

[Lauren Kirt]

Any idea why i can no longer expand tasks to show subtasks in jira work management projects, timeline view?
They were there yesterday and now i can't expand?

[BTR Naidu]

I also dont see an option to expand the sub-tasks in timeline view.  Is this feature really exists? 

[Trudy Claspill]

Hello @Lauren Kirt 

Are you working with a Team Managed project or a Company Managed project? That will show at the bottom of the panel on the left.

Can you provide a screen image of what you see in the timeline view?

Can you provide a screen image of the issue details to prove the issue has subtasks?

Have you tried a different browser or an incognito browser?

I'm not having any trouble expanding items in the timeline view to show subtasks on either type of project 

[Lauren Kirt]

Hi there. We use both team and company managed projects.

The highlighted area is where i would normally see the arrow to click which drops down all subtasks within that one task,

[Trudy Claspill]

Can you provide a screen image of the issue details to prove the issue has subtasks?

Have you tried a different browser or an incognito browser?

[Lauren Kirt]

sorry, what do you mean? each tasks has multiple subtasks.

Yes, i've tried opening it in a different browser also.

It's not just me, my colleagues have also lost the ability to expand. I'm wondering if it's an update that's been applied?

[Trudy Claspill]

sorry, what do you mean? each tasks has multiple subtasks.

Can you share with us a screen image of one of those issues, displaying the issue details and showing that it has subtasks? Example:

I have not seen any change in my Jira Cloud instance that would account for this. But if it is caused by a new release the roll out may not be complete.

If you are working with a paid subscription your Jira Administrators can open a support case with Atlassian and grant them access to your instance to investigate directly.

https://support.atlassian.com/contact/#/

[Lauren Kirt]

oh great thank you, i'll do that!

For reference, here is the screen shot:

[Lauren Kirt]

Hi Trudy - i tried accessing the link to get direct support and it takes me back to asking the community?

[Trudy Claspill]

Hi Lauren,

The support case can be opened only by a Jira Admin, Site Admin, or Organization Admin.