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Unable to expand tasks in timeline view - jira work management

Lauren Kirt June 1, 2023

Any idea why i can no longer expand tasks to show subtasks in jira work management projects, timeline view?
They were there yesterday and now i can't expand?

 

2 answers

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BTR Naidu
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June 30, 2023

I also dont see an option to expand the sub-tasks in timeline view.  Is this feature really exists? 

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Trudy Claspill
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June 1, 2023

Hello @Lauren Kirt 

Are you working with a Team Managed project or a Company Managed project? That will show at the bottom of the panel on the left.

Can you provide a screen image of what you see in the timeline view?

Can you provide a screen image of the issue details to prove the issue has subtasks?

Have you tried a different browser or an incognito browser?

I'm not having any trouble expanding items in the timeline view to show subtasks on either type of project 

Lauren Kirt June 1, 2023

Hi there. We use both team and company managed projects.

The highlighted area is where i would normally see the arrow to click which drops down all subtasks within that one task,2023-06-02_11-36-42.jpg

Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 2, 2023

Can you provide a screen image of the issue details to prove the issue has subtasks?

Have you tried a different browser or an incognito browser?

Lauren Kirt June 4, 2023

sorry, what do you mean? each tasks has multiple subtasks.

Yes, i've tried opening it in a different browser also.

It's not just me, my colleagues have also lost the ability to expand. I'm wondering if it's an update that's been applied?

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2023

sorry, what do you mean? each tasks has multiple subtasks.

Can you share with us a screen image of one of those issues, displaying the issue details and showing that it has subtasks? Example:

Screen Shot 2023-06-05 at 7.41.20 AM.png

 

I have not seen any change in my Jira Cloud instance that would account for this. But if it is caused by a new release the roll out may not be complete.

If you are working with a paid subscription your Jira Administrators can open a support case with Atlassian and grant them access to your instance to investigate directly.

https://support.atlassian.com/contact/#/

Lauren Kirt June 5, 2023

oh great thank you, i'll do that!

For reference, here is the screen shot:

2023-06-06_9-19-07.jpg

Lauren Kirt June 5, 2023

Hi Trudy - i tried accessing the link to get direct support and it takes me back to asking the community?

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2023

Hi Lauren,

The support case can be opened only by a Jira Admin, Site Admin, or Organization Admin.

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