Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Share Organizations field between Jira Service Management and Jira Work Management possible?

Hello,

Is it possible to retrieve the organizations of my customers defined in Jira Service Management in an Organizations field under Jira Work Management?

Capture d’écran 2021-06-29 à 12.45.23.png

I added the Organizations field in the default field configuration.
When I enter a value in this Organizations field, the values are not filtered like in Jira Service Management. I have a result "Search failed".

Capture d’écran 2021-06-29 à 12.46.00.png

Is there a way to share this data between the two products?

Thank you in advance for your answers.

1 answer

1 accepted

0 votes
Answer accepted

Hello Sophie,

Thank you for reaching out to Atlassian Community!

The Organization field is intended to work only with Service Management projects. 

When a customer is added to an organization, they will be able to share the ticket with the org, and with this permission, other customers will be able to view the ticket in the portal and subscribe to receive updates. The field won’t have a function if added to Software or Work Management projects since only licensed users have access to this type of project.

There is a feature request suggesting the implementation of this ability:

Please, click on vote and also watch the feature to receive updates.

Kind regards,
Angélica

Hello Angélica,
Thanks for your response and the feature request number. I hope this ability will be soon implemented.

Best regards,

Sophie

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Work Management

Atlympic Event: Jira Work Management

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

172 views 3 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you