Page unavailable Your Atlassian Cloud site is currently unavailable. What does it mean?

[Maksym Turyanskyy]

Hello,

My team and I are trying to access our space, but we keep getting the same screen:

Page Unavailable. When trying to contact support and paste the link to our space, it says that Page not exist. ??

Can you help? Does anyone experienced the same? How in this case even possible to contact the support?

[Trudy Claspill]

Hello @Maksym Turyanskyy 

Welcome to the Atlassian community.

Was your site using Free product subscriptions or a paid product subscriptions?

When was the last time you or any other user successfully accessed the product?

If your product subscriptions were Free and the site had no activity for an extended period of time, then it would've been deactivated. The Organization Admins and Technical/Billing contacts for the product would've received email warnings about that before the product was deactivated.

If the products are paid subscriptions, are your payments up to date? Can you view the Billing page under https://admin.atlassian.com and see your site/products listed? If your payments could not be processed, that is another reason a product/site might be deactivated.

[Mohanraj Thangamuthu]

Hello, Good day. When was the last time you successfully accessed you Jira instance?. Whether this issue is still happening ?

[Maksym Turyanskyy]

Hi @Mohanraj Thangamuthu 

The last time we were able to access was September 2024, after that as well as now only thing we see is: 

Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

We are really worried as there we have a lot of useful things.

What can be done?

[Mohanraj Thangamuthu]

Then this could be possibly the site got suspended for a specific reason. Can I get the site name?

[Maksym Turyanskyy]

Hi @Mohanraj Thangamuthu yes, sure please: https://toristy.atlassian.net/wiki/spaces

We really do not understand what could happen. we may terminate the payment but that was not intentional more operational mistake. 

[Mohanraj Thangamuthu]

Hello, thanks. I noticed that mid of September the payment was cancelled which caused the site de-activation. If you to find out about your options raise a ticket with our billing team at https://support.atlassian.com/contact

[Maksym Turyanskyy]

I have tried but to be honest don't understand why. When I choose Billing team, the only option is available is a push back to my account. Or to contact Tech team. Please see Screenshot.

Please advice how to raise a ticket, as i do not understand. @Mohanraj Thangamuthu 

[Maksym Turyanskyy]

@Mohanraj Thangamuthu 

[Maksym Turyanskyy]

And when I try to submit the Tech ticket, you know already what happens as this is the initial topic of this conversation. @Mohanraj Thangamuthu 

[Trudy Claspill]

@Maksym Turyanskyy 

If you click on the blue button in that screen image it should take you to

https://www.atlassian.com/company/contact/purchasing-licensing#/

On that page you can reach out directly to the Billing team.

[Maksym Turyanskyy]

Thanks @Trudy Claspill ! I have submitted the ticket, let's see if we have any progress.