Not getting notifications/emails for Jira Management

[Alice Long]

Hi! My company uses Jira Software and we've just started using Jira Work Management. 

The work management project I've created is a team-managed one and for some reason I'm not receiving any email notifications associated with the issues/tasks. I do for Jira Software and I've checked the notification settings and everything is ticked to say I should receive notifications within Jira and via email... but still nothing.

Has anyone got an answer to this? Thank you so much in advance!

[Trudy Claspill]

Hello @Alice Long 

Welcome to the Atlassian community.

What are the activities that are occurring in the Team Managed project for which you are not getting emails?

Who is executing those activities; you or other users?

Are you associated to the issues in some way; as the Reporter, Assignee, or Watcher?

Have you reviewed the Notifications settings (under Project Settings) for the project to confirm it is configured in such a way that you would receive notifications for those activities?

[Trudy Claspill]

Hello @Alice Long 

Were you able to solve your notifications issue with the prompts from the questions I asked? If so, can you share the solution you found? And would you consider clicking on the Accept Answer button to mark your post as Solved?

If you are still having an issue please provide answers to the questions I asked and I'll continue to try to help you.