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Modifications in tickets not saved

Some users of my organisation have the feeling that they done some modifications few times ago on tickets (file attached, comments, details,...) but they have not been saved.

So they have to redo the job.

 

Are you aware of some typicals situation that may be involved ? I think about users working at the same time on same tickets perhaps. Is there other situations?

 

Thanks in advance for your help.

 

Best regards

 

1 answer

0 votes
John Funk Community Leader Oct 28, 2021

Hi Celine,

I am not aware of instances like that. They can do a quick check after that save it by just refreshing the screen. Also, they should provide you with details whenever that happens and not just "feelings" :-)

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