Cannot access work management

[Kostas Vanos]

I have a standard plan for work management and i jave several projects . when i try to go to work management it redirects me to service managent which i have a free plan .  I still can see all the projects i have though .

Any explanation

[John Funk]

Hi Kostas - Welcome to the Atlassian Community!

Can you share a screenshot of what it looks like when you click on the Product Selector icon (multi dots). 

[John Funk]

Yes, you should enable Jira Software. That's probably why Jira Work Management is not working. 

[Ste Wright]

Hi @Kostas Vanos 

When you say you try to access Work Management, where are you accessing it from?

Is this just from your browser's URL bar? Could it be your JSM instance is the "default" location it points to?

Or are you saying Work Management features are unavailable to you?

Ste

[Kostas Vanos]

In Jira i have jira work managemnt  standard paln for 16 users and jira service  free for 3 users , confluence for 16 users . from the menu  where i can acces all apps  (the dots upper left) i choose work management and it always goes to service management . 

As i mention i can still see all projects i have .  I want to mention that i have removed jira software . does this has to do anything ?

thank you 

[Ste Wright]

Strange - it shouldn't do that.

Have you tried...

• Clearing your cache/cookies?
• A different browser, or incognito mode?
• A different device

...just in case this is related to one of those?

Ste

[Kostas Vanos]

I will try and let you know . If this doesn't work is it possible to give acces for someone to help 

[Ste Wright]

You could reach out to Atlassian Support - you can contact them here: https://support.atlassian.com/contact/#/

Perhaps a screenshot though could also help us, as @John Funk has suggested :)

Ste

[Kostas Vanos]

https://photos.google.com/photo/AF1QipNMclUGnU0OIuEyKOq9h6rYc-tscpSwpqN7i_E7 

[John Funk]

Getting a 404 on the link. 

[Kostas Vanos]

[Kostas Vanos]

can i give you access to see by your self ? is this possible ?

[Kostas Vanos]

This Jira Software is currently unavailable. Contact us at support.atlassian.com for help.

I have jira software disabled . should i enabled it ? does it plays any specific role ? if yes how to do it 

[Ste Wright]

Hi @Kostas Vanos 

We're not Atlassian team members, just volunteer Community Leaders who are normal users like yourself!

Some Atlassian team members are on the Community (they have an "Atlassian Team" flair) - but the easiest way to contact them is https://support.atlassian.com/contact/#/

I would contact support; JWM should point to a filtered view of the Projects list and not JSM.

Ste

[Kostas Vanos]

thank you

[Ste Wright]

Let us know what they say :)

Ste

[Kostas Vanos]

thank you

i think now is working 

[Kostas Vanos]

When I switch apps on top left it's only Jira logo . Probably this is correct 

Thank you again