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We are working on following business case,
Incident management, (not typical software incidents), but say national calamities, security etc. And we need to have a backend and frontend kind of solution. Backend users will be analysts who monitor incidents and these incidents go through a workflow (life cycle) and then there are incident viewer (front end) users, who log in from time to time to see the status/updates on the incident so that they can make informed decisions. I was wondering if
Any related information/use cases will be much appreciated.
Yes, you can do this, by building stuff that talks to Jira over its REST API.
Bear in mind that the REST API is data only, and can't do everything you can do in the Jira web UI, but it's certainly possible to build a totally different application that uses Jira as a back-end. For incident management, this is already how things like Opsgenie, Statuspage and Halp already do it.