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Automation Rule Schedule

I am trying to capture the following using during a automation rule

Set up a schedule either using Basic or CRON Express 

Need to compare two values (Gets how many hours since an issue was created)
Hence used this smart value {now.diff(issue.created).hours}}

Plus adding business days for the rules to run

Additional condition if comment size zero than email is send to XYZ

If Elese condition is added if the request is commented by agent  than email is sent to Reporter

This rules isn't working even though I have define the smart values - any takers ?

3 answers

Curt Holley Community Leader Mar 29, 2022

Couple of things

  1. What is the {{now.toBusinessDay()}} contains Regex Empty supposed to be doing? and is it going to work? "now to business days"??? Now is a point in time, won't you need a diff in there to get a business days value?
  2. How many rules is this? looks like more than one
  3. What are you trying to achieve (in non automation terms)? What is the desired outcome?
John M Funk Community Leader May 12, 2022

@Test work  - Any update here? 

enclosed screenshot of the rules - hopefully that will shade more light with what I am trying to achieve 

0 votes

Show us you rule (screenshot), so as to help us see/understand exactly what you are trying to do, as I can't picture what the schedule is using to gather the issues to use. 

Also, any errors or info in the audit log? As that is the best place to start debugging failed rules.

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